Update: Things Are Looking Up

Sorry I haven't updated in more than a week. It's been so overwhelming that every time I sat down to sum up, I felt like I had more questions than answers. Things are looking up, for the most part, so here's the news:

The House

The house is pretty much gutted now. On the second floor, they removed the wood floor in the hallway; the sheetrock in the hallway, the girls' bathroom, and the exercise room; they are pulling up the carpet in the girls' rooms, the exercise room, and Tab's office; they are taking out the tile floor in the girls' bathroom. Essentially, every room up there except the master suite has been reduced to bare studs and subfloor. On the first floor, they pulled up all of the oak floors in the dining room, living room, and hallway; they're pulling up the floor tile in the kitchen and guest bath; they removed the sheetrock and ceilings in the dining room, living room, guest bath and part of the kitchen, they pulled up the carpet in my office. They will be replacing the treads on the staircase. Additionally, all of the built in bookshelves, the murphy bed, etc. from all rooms except the master suite and the family room have been removed to be refinished--that goes for many of the kitchen cabinets, too. They're also replacing the kitchen countertop and the vanity in the girls' bathroom.Eventually, they will have to refinish the oak floors in the family room, too. All of our belongings (except clothing and a few odds and ends we stored in the master closet) are packed away in storage or being refinished at the furniture medic or tested at the electronics restoration place.

When all is said and done, in three months, we'll have new carpets and oak floors in most of the house. They will paint every wall in the house. Plus, we'll have new tile floors in two bathrooms and in the kitchen and a new countertop in the kitchen.

We'll also have a new furnace--though that cost is on us since it was just a coincidence that the disaster happened to reveal that our furnace was on it's last legs.

Much of the wiring that was not damaged by the water will have to be replaced since the demolition revealed that it had been chewed in several places by mice. That cost is on us, too.

We chose to go with State Farm's preferred contractor for the rebuild. They're not local 🙁 but they have an excellent reputation and they guarantee their work (and that of all their subcontractors) for FIVE years! We should be ironing out details very soon on particulars like pain colors, tile choices, etc. The reconstruction is supposed to take two to three months. We fully expect it to take a little longer.

Our Living Situation

State Farm has been taking good care of us. We've been living at the Common Man Inn for a week now and will remain here until Friday. It's a pretty posh hotel for these parts and we have been pretty spoiled for the last week. At the same time, even with one room for us and one for the kids, it gets pretty old living in a hotel. Tonight we met with a local guy who owns a FABULOUS house up on Texas Hill Road. He agreed to rent the house to us for three months (and more if we need it). It's a gorgeous place--a giant log home with views of Plymouth Mountain on one side and a view clear up to the notch on another. We move in Friday. What's more, the place is fully furnished (even pots and pans and dishes), so we don't have to go down to Manchester to dig our stuff out of storage. We can't wait to get there and cook for ourselves for a change.

We're all doing fine. Maya has had some rough days (she feels very much adrift), and Tab and I worry about how much this will cost in the end, but by and large we're all just rolling with it. It could have been worse: we could have been uninsured, or insured by a lousy company. As it happens, we're feeling very well cared-for.

Many thanks to all who have written or commented or called...I'm sorry I haven't gotten back to most of you. The day to day details have been pretty daunting up this point. Our friends have really gone out of their way to support us--inviting us over for home-cooked meals, to offering rides for the kids, temporarily adopting the cat, and my friend Phil, in particular has spent hours serving as technical advisor, ambassador from the world of contractors, and part-time project manager. I owe that guy a beer... I owe a LOT of you a beer.

This summer, we'll have a big BBQ at our new house and we'll try to dish out some payback. You'll have to take your shoes off, though...new floors don't you know.

And your banjo too

And my banjo, autographed by Del McCoury, did not escape either. This photo doesn't show it too well, but the steam warped the head of the banjo pot (the "skin") right away. In a few days, the neck and head will probably warp too.

Bye bye banjo

Bye bye banjo

The House on Soggy Lane

Just as finals were winding down (and grading was reaching the fever pitch) the heating pipes on part of the second floor froze up. It took a team of plumbers four days to get the heat back on (and they informed us along the way that our wonderful TARM dual-fuel furnace--it's got a HEMI--was a piece of junk on it's last legs). The final bill came to several thousand, but no worries--we were fully insured (minus a $1000 deductible) and anyway it could have been worse. At least the pipes hadn't burst and flooded the house, collapsing ceilings, ruining walls and our hardwood floors, and generally damaging or destroying our furniture and belongings. At least that hadn't happened.

And then it did.

We got back from our Christmas trip to Illinois on the 31st of December. On New Year's Day, we opened our gifts to each other at home, then packed the car to drive north to visit Tab's folks in Littleton. Since the weather was turning nasty, we planned to spend the night rather than drive back down through Franconia Notch (a treacherous pass in the winter time).

When we got home at noon on the 2nd, I opened the door to a wall of hot steam and the sound of cascading water. I cursed, Tab began to cry, and Maya went into a full-fledged panic attack. Steam had condensed on every surface, every possession on the first floor. Our kitchen floor was a puddle of hot water. The dining room was destroyed. And so on.

The dining room/sauna

The dining room/sauna

The kitchen ceilings in the steam

The kitchen ceilings in the steam

Within 15 seconds, I had the camera and was taking pictures while Tab contacted our team of plumbers and our insurance agent, however the steam was so bad that the camera fogged up. This was typical of the first pictures I took.

When the steam had cleared (some 30 or so minutes later), this is what it looked like (see below).

flood 016

flood 014

flood 050

The family room with all of the furniture we could salvage crammed into it and one of Service Master's industrial dehumidifiers in the background

The family room with all of the furniture we could salvage crammed into it and one of Service Master's industrial dehumidifiers in the background

We have wonderful friends, though. Within 20 minutes, Cathie, Liz, Jeanette, and Phil were there to help us move furniture and china and other belongings from the wettest parts of the house to the driest parts. Later that night, Robin, Phil, Ruby, and Cathie came back with pizzas and made us eat and offered to take Maya home for a sleepover (she happily accepted--Brianna had long since fled to her best friend Devon's house). Also, I should say that our plumbing team was there within minutes of our call and they did a great job of stopping the leak, fixing the broken pipes, and even tearing up some of the saturated carpets and throwing them out of the second story windows.

Our insurance company had us call ServPro to handle the cleanup and recovery. They were rude. They didn't return phone calls. We called State Farm again and asked for someone else. They suggested Service Master. They are saints. They dispatched a team IMMEDIATELY. Paul and Junior showed up and went to work right away--the first thing they did was make sure that we knew we were in good hands--that they were going to clean, remove, strip, assess, pack...everything but cook for us. They were remarkable. They were able to get the two inches of water off of the basement floor and remove the saturated insulation from the basement and dining room ceilings even before they left that night. They were back "with reinforcements" this morning to continue the drying out and to begin the thorough assessment.

And us? We're in a hotel -- one room for Tab and I (and Irie), one for the girls. We've got what clothes we could gather, and books, and DVD players and etc. We're OK.

We're covered. We'll be out of the house for a few months while the place is first stripped to the studs, then rewalled, refloored, re-etc. But for now we're dry and safe.